1. Who we are
School OS is a school management app and web platform provided by QuestPix Solutions Private Limited ("QuestPix", "we", "us"), 68 F No. 702, 7th Floor, Tetra B-3 SJR, Watermark Haralur, Bengaluru, Karnataka 560102, India. The School OS mobile app (Android and iOS, "the app") is used by parents, guardians, teachers, students, school staff and school drivers.
School OS is made available through schools. Your school creates your account and decides which information it keeps in School OS. For that information the school is the data fiduciary / controller and QuestPix acts as its data processor, handling the data on the school's instructions. For information we collect to run and secure the service itself (for example sign-in logs and device tokens), QuestPix is responsible.
2. Data we collect
| Category | Examples | Who provides it |
|---|---|---|
| Account and identity | Name, mobile number, email address, role (parent, teacher, student, staff, driver), school, class and section, admission number | Your school; you |
| Student records | Attendance, timetable, homework and submissions, test and quiz answers and results, report cards, progress and concept-level learning insights, library usage, remarks | School, teachers, students |
| Fees and payments | Fee structure, dues, receipts, payment status and gateway reference. We do not receive or store your card, UPI PIN or bank login details; payments are completed on the payment gateway. | School; payment gateway |
| Files and images | Homework uploads, answer-sheet photos, documents and images you or the school upload | You; school |
| Transport | Route, stop and vehicle details. Drivers who use the driver login share the bus location while on duty so parents can follow the bus. | School; drivers |
| Messages | Notices, parent–teacher messages, meeting bookings, feedback and support requests | Users; school |
| Device and usage | Push-notification token, device type and operating system version, app version, sign-in times, IP address and error logs | Your device; the app |
| Consent choices | Your purpose-by-purpose consent settings and when you changed them | You |
We do not ask for, and the app does not request, access to your contacts, microphone, SMS inbox or precise location (other than the driver login described above). You may choose to give the app access to the camera or photos only when you upload something.
3. How we use data
- To provide School OS: sign you in (including one-time passwords by SMS), show attendance, fees, homework, tests, results and report cards, and run transport tracking.
- To send notifications about attendance, fees, homework, notices and meetings, by push notification, SMS or email.
- To process fee payments and issue receipts.
- To give teachers and schools learning insights, such as which concept a student is missing, and, where the school enables it, AI-assisted features such as drafted explanations, practice sets and answer-sheet marking. AI features process the relevant text or image to produce a result for the school; outputs are shown to teachers and schools, who decide how to use them.
- To keep the service secure, prevent misuse, fix errors and meet legal obligations.
We do not show advertising in the app, and we do not sell personal data.
4. Who we share data with
Within a school, data is visible only to the people whose role needs it (for example a parent sees their own child, a teacher sees their classes). We share data outside the school only with service providers that help us run School OS, under confidentiality and data-protection terms, and only as needed:
- SMS gateway (DLT-registered provider in India) – to deliver one-time passwords and alerts.
- Email delivery provider (Zoho ZeptoMail) – to send emails such as receipts and notices.
- Payment gateway (Razorpay) – to process online fee payments.
- Push notifications (Google Firebase Cloud Messaging) – to deliver notifications to your device.
- Cloud hosting and file storage (DigitalOcean, including Spaces object storage in New York, USA) – to host the service and store uploaded files.
- AI model provider – to process content for the AI features described above, only when the school has enabled them.
- Maps provider (Google Maps) – for route and address features.
Some of these providers process data outside India. We may also disclose data if required by law or to protect the rights, safety or security of users, schools or QuestPix.
5. Children
Students may be under 18, and some are under 13. Student accounts are created and managed by the school; children cannot sign up on their own and the app has no public registration. Schools are responsible for obtaining the consent of a parent or guardian where the law requires it. Parents and guardians can review and manage their child's data and consent choices in the app under Consent & data, and can contact the school or us to ask questions or withdraw consent. We do not use children's data for advertising or tracking.
6. Your rights and choices
- Access and download – parents can download a copy of their child's data from Consent & data in the app.
- Consent – allow or withdraw consent for each purpose in Consent & data; changes apply immediately and are recorded.
- Correction – ask your school or us to correct inaccurate information.
- Deletion – see section 7.
- Notifications – turn push notifications off in your device settings at any time.
- Grievances – contact us (section 9). If you are not satisfied, you may complain to the relevant data-protection authority.
7. Deleting your account or data
Because the school owns the student record, deletion requests are verified with the school. To ask us to delete an account or personal data, email support@questpix.com from the registered email address, or write from the registered mobile number via WhatsApp to +91 95216 87733, with the subject "Delete my data", your name, school, and the account concerned. We will confirm your identity, coordinate with the school, and delete or anonymise the data we hold, except what we must keep by law (for example fee and tax records) or for the school's legitimate record-keeping. We will tell you what was deleted and what was retained and why.
Parents can also remove consent for individual purposes at any time in the app.
8. Security and retention
We protect data with encrypted connections (HTTPS), access controls by role, and secure storage. No system is perfectly secure, so please keep your sign-in details private. We keep data for as long as the school uses School OS and for the period needed for the purposes above and legal obligations, after which it is deleted or anonymised. A school that stops using School OS may ask for its data to be returned or deleted.
Data processing for schools
For schools using School OS, QuestPix processes personal data only on the school's documented instructions, applies appropriate security measures, uses the sub-processors listed in section 4, helps the school respond to requests from individuals, notifies the school of a personal-data breach without undue delay, and returns or deletes school data when the agreement ends. A signed data-processing agreement is available to schools on request.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed, and we will notify schools of material changes.
9. Contact
QuestPix Solutions Private Limited
68 F No. 702, 7th Floor, Tetra B-3 SJR, Watermark Haralur, Bengaluru, Karnataka 560102, India
Email: support@questpix.com · Phone / WhatsApp: +91 95216 87733
Privacy and grievance requests are handled by our support team at the address above.